Cancellation Policy

Last updated: September, 2026

This Cancellation Policy applies to direct reservations for Casa Akubali, unless an alternative policy is clearly shown at checkout and in the reservation confirmation for a specific rate or stay. The reservation-specific policy will control where it expressly differs from this page.

Current direct-booking cancellation terms — confirm before publishing

The following reflects the cancellation wording currently published on Casa Akubali’s Guesty booking website. The owner must verify that the Guesty rate plan and payment configuration enforce the same terms before this policy is published:

48-hour booking window. A guest who cancels within 48 hours of making the reservation will receive a refund of payments made, less a 5% card-processing fee, provided that check-in is at least 14 calendar days away at the time of cancellation.
60 or more days before check-in. If the 48-hour booking-window rule does not apply, a cancellation received 60 or more calendar days before the scheduled check-in date is eligible for a refund of 50% of payments made.
Less than 60 days before check-in. Cancellations received fewer than 60 calendar days before scheduled check-in are non-refundable.

For clarity, the 48-hour booking-window rule above takes priority when its conditions are met.

How to cancel

To request a cancellation, use the reservation-management channel provided in your booking confirmation or contact info@casaakubali.com from the email address used to make the reservation. A cancellation takes effect only when you receive written confirmation from Casa Akubali or the booking platform.

Refunds

Eligible refunds are returned to the original payment method where possible, less any non-refundable card-processing fee stated above and any other non-refundable charge clearly disclosed before booking. [[CONFIRM REFUND PROCESSING TIME: e.g., “We initiate eligible refunds within X business days of written confirmation. Your bank or payment provider may take additional time to post the funds.”]]

No-shows, late arrivals, early departures and unused services are non-refundable unless required otherwise by law or expressly agreed in writing.

Reservation changes and exceptional events

Any request to change dates, guest numbers or services is subject to availability, applicable rates and written confirmation. Travel disruption, illness, weather, flight cancellation or other personal circumstances do not automatically create a right to a refund. We strongly recommend travel insurance.

If a force-majeure event materially prevents the stay, we will communicate with the booking guest in good faith about available options, subject to the reservation terms and applicable law.

Contact

For cancellation questions, contact info@casaakubali.com or [[WHATSAPP / PHONE]].